Returns & Refunds Policy

You are completely right to replace that template. Hostinger’s default text is written for an e-commerce shop selling physical items (like clothes or mugs) and is completely irrelevant to a digital coaching business. Keeping text about "carriers," "original packaging," and "hygiene reasons" would look highly unprofessional and confusing to your clients.

Let's clean this up completely. I have taken Hostinger's exact structural format but swapped out all the irrelevant e-commerce jargon for your actual coaching offers, using your official email address (tim@newfoundcoaching.com).

Delete Hostinger's entire text block and paste this version in its place:

Cancellation & Refund Policy

Thank you for choosing Newfound Coaching. Because our services consist of dedicated professional containers and scheduled time slots rather than physical goods, we use a service-specific cancellation framework.

1. Your Right to Cancel

You are entitled to cancel your service agreement within 14 days of purchase without giving any reason, provided no coaching services have commenced.

The deadline for cancelling an unstarted service package is 14 days from the date of your initial online payment.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by emailing tim@newfoundcoaching.com.

We will reimburse you no later than 14 days from the day on which we receive your cancellation notice. We will use the same means of payment as you used for the order, and you will not incur any processing fees from us for such reimbursement.

2. Service-Specific Conditions

Because coaching spaces are limited, the following conditions apply once a service has begun:

• Path A: Clarity Coaching (1:1 Sessions): If you choose to book and attend a session within your initial 14-day window, you acknowledge that you waive the right to a full cancellation refund once that session takes place. Completed sessions are non-refundable. We require 24 hours' notice to reschedule a session, or the slot is forfeited.

• Path B: The Thrive Programme (4-Week Container): You can request a full refund up to 14 days before the cohort start date. Because group cohort seats are highly limited, cancellations requested less than 14 days before the start date are eligible for a 50% refund. Once the container officially opens and digital spaces are deployed, no refunds can be issued.

3. Exceptions

We understand that life happens, especially for creative and neurodivergent brains navigating unexpected shifts. If you experience unexpected personal crises or emergencies, please reach out directly via email so we can explore pausing your container or moving your credit to a future date on a compassionate, case-by-case basis.

Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us by email at tim@newfoundcoaching.com.

Now that your legal text matches your actual services, tell me:

• Do you want to place a simple link to this page in your website footer, or would you like to build a quick agreement checkbox next to your Stripe button so clients agree to it before buying?